1. Order Cancellations
We understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is as follows:
- Before Processing: If your order has not yet been processed or shipped, you may cancel it by contacting us at [Customer Service Email] or calling [Customer Service Phone Number]. There are no cancellation fees for orders canceled before processing.
- After Processing: Once an order has been processed or shipped, it cannot be canceled. However, you may be eligible to return the items under our Return Policy.
2. Custom or Special Orders
For custom-made or personalized items, cancellations must be requested within [e.g., 24 hours] of placing the order. After this period, production will begin, and we may not be able to cancel or modify the order. Custom or special orders may be non-refundable; please refer to our Return Policy or contact us for more details.
3. Refunds for Canceled Orders
If your order is successfully canceled before processing, any payments made will be refunded to the original payment method within [e.g., 5-7 business days]. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.
4. Cancellation Fees
There are no fees for standard order cancellations made before processing. However, custom or special orders that are canceled after production has begun may be subject to a restocking or cancellation fee to cover material and production costs. We will notify you of any applicable fees at the time of cancellation.
5. How to Cancel an Order
To cancel an order, please contact us promptly with your order number and any relevant details:
- Email: [Customer Service Email]
- Phone: [Customer Service Phone Number]
6. Changes to the Cancellation Policy
MechPower reserves the right to update or change this Cancellation Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.